FAQ and Troubleshooting

VolumeBoost (aka Volume & Tiered Discounts) app offers you with 4 types of discount offers. Please note, these offers are only available to create for PRO members of the app.

1. Product based discount - Lets you create offer based on the products you select.

   

2. Variant based discount - Lets you create discount offer based on product variant. For eg. If you want to offer for only blue color of a product, then you can select the variant and create the offer.

   

3. Collection based discount - Lets you create discounts based on collection.

   

4. Cart based discount - Lets you create discounts based on Cart total

   

With VolumeBoost (aka Volume & Tiered Discounts) app, you can create offers based on 3 discounts patterns.

• Price Discount - Customers will get a fixed price discount on each product with respect to the quantity mentioned.

  

• Fixed Price - If your shoppers are shopping for a quantity you’ve predefined for the offer, then the shopper will receive a fixed discount on each product.

  

• % Off - This gives a fixed percentage based discount to the buyer based on the quantity.

  

With VolumeBoost (aka Volume & Tiered Discounts) app, you can also schedule the offers in advance. Here’s how you do it.

• Create an offer
• Add price levels
• Select the offer type

• Go to Schedule offer and add the date/time you want to schedule you offer on.

  

The app lets you also create a customer tag based offer where you can create offers based on customers. For instance, you want to create an offer for only wholesale customers, so you can add a wholesale tag or whatever suits your requirement within the app & can create a customer tag based discount.

Here’s how you do it:

Let us assume, we’re creating offer for a wholesale customer.

1. Before creating a customer tag based discount, make sure you’ve added a tag let’s say ‘wholesale’ within the customer’s profile. If not, here’s how you add it:
   1. Go to customers
   2. Select a wholesale customer

   3. Add a ‘wholesale’ tag within the tag section

      
2. Now. create a new offer
3. Select Price levels
4. Select offer type
5. Go to Customer Tags and add the same tag which you added in the customer’s profile.i.e the ‘wholesale’ tag and hit enter.

Now, only the whole customers will be able to see the offer you’ve created.

VolumeBoost (aka Volume & Tiered Discounts) app allows you to synchronize your products with the app in order while you begin working with the app. Using the product synchronization option will help you synchronize the latest product added to your store which may not show in the product list in the app.

1. Go to the app dashboard
2. Click on Product Sync and wait for the product to get synchronized.

The bulk import/export feature within the app lets you import the offers in bulk via a .csv file and similarly, export the offers created in a .csv format. Here’s where you find this option.

1. Go to the app dashboard

With VolumeBoost (aka Volume & Tiered Discounts) app, you can also use the discount codes that you offer to your customers. But, make sure you’ve created a coupon code in your shopify store. Let’s show you the whole process.

• Add a discount coupon to your store

  1. Go to discounts in your store

     
  2. Create a discount by clicking on Create discount

  3. Select Discount code

     
  4. Add a discount code
  5. You may select below discount types that goes with the app.
     1. Percentage
     2. Fixed amount
     
  6. Add a discount value that you want to offer as a discount and hit the save button.
• Go to the app & configure the discount coupon created
  1. Go to the app
  2. Create an offer or use an existing one where you want to apply the coupon code
  3. Go to DISCOUNT CODE BOX SETTING under Display setting
  4. Check the box before “Show Discount Code Box On Cart Page”
  

  While you check the box, you’ll receive a code that has to be placed within your theme. Placing the code within you theme will let you display the discount coupon on the cart page. We understand not all our merchants are tech savvy so we’ve our around the world support team to help you with the code.

  There’s another feature that app offers. You may choose when you want to apply the discount:

  • Before offer
  • After offer

  Here’s how it looks when you place the code within your theme:

  • Add a discount code that you created above in the discount box.
  

VolumeBoost (aka Volume & Tiered Discounts) app lets you add various custom messages for different purposes.

• Cart Saving Message - It shows your customer how much they saved by the discount they’ve received.
  1. Go to the app
  2. Create an offer
  3. Go to Cart Message Customization under Display Settings
  4. Check the box & you’ll find a textbox with a predefined text. That’s a cart saving message that appears to the buyer when they save discounted product to their cart.
  

  To show the Cart saving message to the buyer, you need to place one-line code within your theme. You may take help from our support team to place the code, they are happy to help our merchants.

  

  Here’s how it looks:

  
• Reminder message - Let you users know that they are x quantities away to avail the discount. Here’s how you customize the reminder message.

  Follow the same process, you’ll find the reminder text exactly below the cart saving message setting in the CART MESSAGE CUSTOMIZATION

  

  Customize the text the way you want to display it to the user & save. Here’s where & how you find it:

  

This is something you should never forget checking when you’ve created an offer & want it to get reflected on your product page or cart page. In any case, if you forget to check the box & expecting the offer to reflect on your store, then it’s never going to happen.

The app gives a complete control over the format of the discounts on offer table.By default the offer values in the offer table will be without a decimal point.

However, if you ever want to keep a decimal point, you can configure it within the app. Here’s how you do it:

1. Go to the app dashboard
2. Click on Display Settings
3. Check the box beside ‘Display The Values After Decimal In Offer Table?’ under the Language Settings.

Now that you’ve enabled the decimal values in the offer table, it’ll show something like this:

When we talk about offers, listed below are a few things we should always keep in mind.

1. No matter what numbers of offers you create using the app, make sure each offers applies on the different products or collection in order to avoid discount conflicts on later stage.
2. If you’ve created two offers on one single product or collection, by default the app considers the latest offer created.
3. Offer values gets automatically round up via the app.

Coming to the Offer status, the app provides multiple ways to change the status of the app. Listed below are all the ways:

1. Via the app dashboard

   

2. Status toggle to enable & disable the offer in the ‘Edit offer’ section.

   

When we talk about offers, listed below are a few things we should always keep in mind.

In case, you are using Ajax cart on your theme, we request you to disable the ajax cart functionality and retry. Your price adjustment should now display correctly.

Such cases are due to the Ajax cart. All you need to do is disable Ajax cart in order to make your file uploads visible.

All discounted prices will always be based on the original price i.e. the selling price, not the previous price tier.

Yes, no matter if you create any number of offer discounts on same product. The app will consider the latest offer you created and discount will be applied to the product as per the latest offer.

You can create (%) Percentage, ($) Amount & Fixed Price discount types with our VolumeBoost (aka Volume & Tiered Discounts) app.

Users can offer discount on based to their Collections, Cart, Variants and Products.

Yes, with the release of PRO Version, PRO users of the app can schedule discount offer as per their preference.

Yes, with the release of PRO Version users are now able to add the Customer tags while creating the discount to offer discounts to specific customers. Instructions to configure a Customer tag based discount offer can be found in the Setup Instructions and the FAQ section of the app.

Yes, with the release of PRO Version users are now able to set the status (enable/disable) of the discount offer they created in the application. This option can be found while creating the discount offer as well as on the Offers page.

Yes, you can surely do that in a few simple clicks. Here’s how you do it:

Let's assume that a discount offer has been already created in your store.

• Now, navigate to Display Settings and look for the Cart Message Customization section.

• The first option you will observe is Bulk Savings Bar where you can create a message of your own with {{amount}} variable to display on the Cart page where you require.

• User can customize the look & feel of the Saving bar with these options.

  

• Copy the short code.

  

• Navigate to the coding of your theme in the Online Store and search for the cart.liquid or cart-template.liquid file and place the code where you need the Savings Bar to be displayed on the Cart page.

  

In this example the Saving bar is displayed below the header of the Cart page.

Yes, with VolumeBoost (aka Volume & Tiered Discounts) app, you can also use the discount codes that you offer to your customers. But, make sure you’ve created a coupon code in your shopify store. Let’s show you the whole process.

• Add a discount coupon to your store

  1. Go to discounts in your store

     
  2. Create a discount by clicking on Create discount

  3. Select Discount code

     
  4. Add a discount code
  5. You may select below discount types that goes with the app.
     1. Percentage
     2. Fixed amount
     
  6. Add a discount value that you want to offer as a discount and hit the save button.
• Go to the app & configure the discount coupon created
  1. Go to the app
  2. Create an offer or use an existing one where you want to apply the coupon code
  3. Go to DISCOUNT CODE BOX SETTING under Display setting
  4. Check the box before “Show Discount Code Box On Cart Page”
  

  While you check the box, you’ll receive a code that has to be placed within your theme. Placing the code within you theme will let you display the discount coupon on the cart page. We understand not all our merchants are tech savvy so we’ve our around the world support team to help you with the code.

  There’s another feature that app offers. You may choose when you want to apply the discount:

  • Before offer
  • After offer

  Here’s how it looks when you place the code within your theme:

  • Add a discount code that you created above in the discount box.
  

Yes, you can display a reminder message on the cart page to your users. It lets you users know that they are x quantities away to avail the discount. Here’s how you customize the reminder message.

Follow the same process, you’ll find the reminder text exactly below the cart saving message setting in the CART MESSAGE CUSTOMIZATION

Let's assume that a discount offer has been already created in your store.

1. Now, navigate to Display Settings and look for the FOMO Reminder Message section.

   

2. Active the FOMO Reminder Message On Cart Page and look for the Reminder Message option where you can customize the Reminder Message text.

   

3. User can customization the font's text & colour of the Reminder message with these options.

   

4. Look for the Reminder Message option in the section and configure the message with {{ quantity }} & {{ discount }} variables as per your preference to display the Reminder message on the cart page.

5. Example of the reminder message displayed on the Cart page.

   

Yes, you can change the position of the discount table using the app by configuring the Display Settings. All you need to do is place the below code within the app where you want to display the discount table.

<div class="hulkapps-volumes"></div>

Yes, if the status is “In Progress” or “In Queue” then you can cancel the synchronization process by clicking the Bin icon in the Activity logs.

Yes, that can be done with a few lines of code via our development team. You can contact our support team & they’ll assist you further.

VolumeBoost (aka Volume & Tiered Discounts) app works on "Draft Order API" logic and so if a customer places an order with the app, then the order will be generated as a draft order initially and then will be converted as a normal Shopify order after payment.

Once the payment is done, it will be converted as a normal order.

Product page > Select quantity > Add to Cart > Checkout > Payment page

If any of these steps are skipped then the discount offer won't be applied.

Yes, that can be done. Follow these simple steps:

1. Go to Display settings

2. Open custom.js under Advance customization

   
3. Place the below code :

   $(".hulkapps-price").each(function(){ $(this).html($(this).html().replace("Off","")); });

Adding "Discount Code Box" coding in the Cart page.

• Navigate to “Product Options” app dashboard and look for the “General Settings” option available in the “Settings” dropdown option.

• Check the “Enable Discount Code Box” option and copy the code displayed below and click on ‘Save’ button.

• Navigate to your theme coding by clicking on the “edit code” option available under “Actions” dropdown.

• Search for the “cart.liquid” / “cart-template.liquid” file in your theme coding.

NOTE: If “cart-template.liquid” file is available then please make the changes in “cart-template.liquid” file only as all the coding of “cart.liquid” will be included in this file.

• Place the copied code wherever you need the “Discount Code Box” to be displayed.(In this example, the code is placed just above the end form tag. </form>)

In case you face any issues, you can always reach us. Our friendly support team is available via email to help you at any time you need them, 24/7.