FAQ and Troubleshooting

• How can I customize the email/sms template in the app?
  • Go to the app dashboard
  • Navigate to Settings
  • Go to Email Template
  • Navigate to Email Template for customizing the email template & navigate to SMS Template if you want to customize the SMS template.
  • Customize the template by using the settings provided by the app:

You can also customize the HTML format of the email & sms by making changes to the Email Template & HTML Template under Email Template Customization.

• Can I change the background of the email template?
  • Yes, you can. Navigate to the "Email Template" menu and in there click on the "Quick Settings" look for the "General" option in the right hand side menu, where you can find the background color settings.
• Is it possible for me to upload my store logo in the email template?
  • Yes, under the header menu there is an option available to upload the logo along with the "header title" and "text color" settings.
• Can I disable the product image from displaying in the email template?
  • Yes, you can by unchecking the "Display Product Image" checkbox option available in the "Body" menu under "Quick settings".
• Can I test send the email or SMS I configured in the app?
  • Simply navigate to our application and in there look for the "Send test email" and "Send test SMS" option under "Email Template" menu.
• Can I display discount code in the template?
  • Yes, you can do that! Navigate to "Discount Code" option available in the "Quick Settings" option under "Email Template" menu where you can find all the configurational settings for discount code.
• Can I customize the caption of the ‘Submit Button’ available on the email template?
  • Yes, you can do from the same Email Customization Settings. There is an option "Button" available below the Discount Code option where you can find all the settings for Submit button.
• From where can I customize the footer of my email template?
  • Navigate to our application and in there under the "Email Template" menu in the Quick settings there's a last option available naming "Footer" where you can customize the footer settings.
• How can I customize the button displayed on the front end (product page) of my store?

  • Navigate to our application and there in the "Settings" menu look for the "Button" option in which you can find the customization options along with the conditions and preview details.

    
• Can I change the Notifier icon and size which is displayed on the product page?

  • Yes you can. Navigate to our application and there in the "Settings" menu look for the "Button" option and then in there click on the "Button Customization" option in the right hand side menu.

    
• How can I choose the button (icon) to be kept hidden for the specific products only?

  • Navigate to our application and there in the "Settings" menu look for the "Button" option and then in there click on the "Button Condition" option in the right hand side menu where you have to add the product tags to hide the button for those products.

    
• Where are the customization settings of the form can be found in the application?
  • Navigate to our application and there in the "Settings" menu look for the "Subscriber Form" option. Here you can find customization settings for the form.
• Can I disable the customized form?
  • Yes in the customization settings of the form you will find an option "Form Status" where you can "Active" and "Inactive" the form.

• Are there any configurations available for Notification Delivery Policy? Yes there are configuration settings available for Notification Delivery Policy.

  • Navigate to our application and there in the "Settings" menu look for the "Delivery Policy" option where you can find all the settings for the same.

    

• Is it possible to keep a track for the activities of the users that are subscribed to my products?

  • Under the "Activity Reports" option you can generate a report for tracking the activity.

    
• Can I receive an instant notification as soon as any customer creates a restock notification?

  • Under the "Activity Reports" menu, you will find an option where you can add an email address to receive instant notification for the customer who creates a restock notification.

    

• The app allows you to integrate your favorite email marketing tools - MailChimp & Klaviyo to add more value to your email marketing efforts.
• Simply follow the below steps to integrate the tools:

1. Go to the app dashboard
2. Navigate to Integration
3. Click on Mail Integration
4. Select the service provider from the dropdown of Service Provider & click on Connect.
5. If you select MailChimp, you’ll be asked to authenticate your account by providing the username & password.
6. If you go for Klaviyo, you’ll be asked to enter an API Key. Click on Connect after entering the API Key and you’re done