FAQ and Troubleshooting

Dive into the details of using Reorder Master App

FAQ
Setup reorder
Setup reorder
Enable/Disable app
Enable/Disable app
Results after app setup
Results after app setup
Discount coupon
Discount coupon
Shortcodes
Shortcodes
Reorder analytics
Reorder analytics
Troubleshooting
Reorder Master App
FAQ
Troubleshooting
  • How to setup the Reorder app?
    • Follow these simple steps to setup the app in a jiffy:
    1. To display Reorder icon/button in your customer myaccount page needs to insert below code in customers/account.liquid file.
    2. customers/account.liquid file path: Login into Admin panel-> left side menu select Online store -> select Themes.
    3. Now left sidebar load with file list. Check at Sections bottom of the list “customers/account.liquid” file, click on it.
    4. Insert below code where you want to show Reorder icon/button at this position in the file and save it.
    5. One important notice: paste the code in the order loop otherwise reorders icon will not be displayed in your storefront.
      6. <a class="hulk_reorder_button" onclick="Hulkappreorder({{ order.id }})"></a>
Setup-reorder
  • How to enable/disable the app?
    • The app gives you complete control over the application status. Meaning, you can disable the app whenever you do not feel the need to use it & vice versa. Disabling the app from the Application Status will also disable the Reorder Popup. Hence, whenever a customer clicks on the Reorder button/icon, he/she is notified about the inactive status of the reorder page.
    • However, you can always enable the reorder page from the Application Status setting if you want to resume the reordering approach.
    • Here’s how you can change the status of the app:
      1. Go to the app dashboard
      2. Click on Settings
      3. Enable or Disable the app from Application Status by clicking on to the Enable / Disable button.
Setup Instructions
  • What results do I get after setting up the app?
    • After setting up the app successfully, you will get the result like the right attached image
Setup Instructions Setup Instructions
  • How to use the discount coupon?
    • This feature allows you to use a discount coupon.
    • If you have created any coupon for any product, this app will fetch it in app’s banners customization section. Select and then it applies on the checkout page automatically.
    • Select discount coupons from the dropdown options.
    • You can also add a discount message to show when clicking on “Reorder” button or Icon.
Discount-coupon
  • Where should I place the shortcodes to use the app?
    • To get started with the app, you need to place 3 shortcodes in your theme. In which, 2 shortcodes are compulsory to place whereas a banner shortcode is as per your requirement. You can place it, if you want to leverage the banner & discount feature.
    • Let us show you what these shortcodes are:
      • Account Page Shortcode > to display the reorder icon or button on the customer’s account page. Shortcodes
  • Order details page shortcode > to display the reorder icon or button on the Order Detail page. Shortcodes
  • Banner Shortcode > You can place this shortcode anywhere in your theme as per your requirement. Shortcodes
  • Where can I find the analytics of reorder?
    • The app also allows you to track the number of reorders on account of the Reorder Master app. Moreover, It shows present reorder history as well as history based on week, month & year. Moreover, you can also apply custom search while you’re performing a lookup for your reorders history.
    • You can lookup for your reorders on the app dashboard under Reorder summary. Setup Instructions

Many a times, due to the third party cookies, apps keeps on loading and never reaches to an end. In this case, you simply need to block third-party cookies from your browser.

If you’re using Chrome, here’s a guide on blocking third party cookies.

If you’re using Safari, here’s the complete guide to blocking third party cookies in safari.

Once you’ve blocked the cookies, simply reload the app. Even after this if the issue continues, contact our support executives at support@hulkcode.com

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