Hands on Training.
Ticket handling on daily basis.
Understand client requirements and help in troubleshoot.
Explain the process flow to end user.
Daily basis user mistaken bug fixing in process flow of transaction.
Delivering and implementing the project as per scheduled deadlines; extending post-implementation maintenance & support to the technical support team and client.
Acting as an escalation gate to resolve critical issues of the team members.
Skills in conducting various training sessions for enhancing the performance and quality of service to end users.
Resolving queries regarding the Information System/Software.
Excellent communication (written & verbal) in English is a must.
Great Attitude and Goal Driven.
Great Customer Service Skills.
Experience with Help Desk / Support in any of the following: Web Development / eCommerce (premium) OR Software Development / Applications.