FAQ and Troubleshooting

• Can I change the layout of the reviews on the product pages?
  • Yes, that can be done. The app provides your with 3 types of layout to display the reviews on your product pages:
    • List
    • Grid
    • Carousel
  • By default, the layout is set as List. You can update the layout as per your requirement. Let us show you how.
    • Go to the app dashboard
    • Navigate to Settings
    • Click on Layout
    • Select your desired layout from the Layout Mode and click on Save.

• What are Custom Fields?
  • Custom fields are the add-on fields provided by the app. These are the fields that can be added to collect more information about the reviewer while they are posting a review. The Product Reviews app lets you add up to 5 custom fields & attributes.
  • Follow the below steps to add a Custom Field :
    1. Go to the app dashboard
    2. Navigate to Settings
    3. Click on Custom Fields
    4. You’ll find an option to add a custom field. Click on + Add Field to add an additional field to your review form.
    5. Don’t forget to click on Save
  
• How many custom fields can be added in the form.

• How can I add more recipients to receive emails whenever a review is posted on the site?
  • The app allows you to add ‘n’ number of recipients. Simply follow the below steps to add multiple recipients.
    • Go to the app dashboard
    • Navigate to Settings
    • Click on Email Notifications
    • Enable the notification if it is disabled by clicking on Yes.
    • Now, add recipient email id’s in the textarea. Incase there are multiple, add each in a row.
    • Don’t forget to click on Save

• Admin notification not delivered
  • Raise a support ticket mentioning your notification email address at https://hulk.freshdesk.com

• Can I get the images to appear bigger when a user clicks on it.
  • Yes that can be done with the help of Jquery. You can contact our support team at support@hulkcode.com to help you get this done.
  • How many photos can be added while posting a review?

• Any page where all the reviews placed for the products can be displayed.
  • With the Product Reviews app, you can also see a preview of all the reviews under one single roof. This helps merchants in many ways.
  • This can be done by creating a custom shopify page in your theme & placing a one line snippet code underneath.
  • You can find the code under the Installation Guide or if you’re in a hurry, here’s the snippet code for you.

  {% include 'product-reviews-all' %}

  '
  1. Go to the app dashboard
  2. Navigate to Help and click on Installation Guide
  3. Scroll down to the bottom & you’ll find a code under All Product Reviews
  4. Place the code : {% include 'product-reviews-all' %} in the custom page you created.
  5. You’ll find all the reviews you received on one single page that you created.
• Is it possible to hide 0 reviews if no reviews are posted for the product?
  • es can be done via JQuery. You can contact our support team at support@hulkcode.com to help you get this done.

1. Go to the app dashboard
2. Click on Product Sync and wait for the product to get synchronized.

• Can I change the icon of the rating icon from star to something else?
  • Yes, that can be done via the app. The app allows you to use a variety of other icons from the pre-built library.
  • It allows you to add :
    • Star
    • Heart
    • Flag
    • Bell
  • Moreover, you can also change the color of the symbol from black to any other color you want.
  • Also, the theme for the Modal Overlay and Modal Overlay Window can be changed from Light to Dark or Dark to Light. Here’s how you do it:
    • Go to the app dashboard
    • Navigate to Settings and click on Styling
    • You can change the rating symbol under Rating Symbol Setting
    • Change the color of the rating symbol under Rating Symbol Color
    • You can also change the background color of the Modal Overlay Theme & Modal Overlay Window Theme
    • Don't forget to save your settings by clicking on the Save button.

• How do I add the review widget in my storefront?

Before beginning, you need to integrate the theme & place a code in your templates.

• Follow the Instruction Guide under Help and place the code under the templates mentioned within the guide. In any case, if you stuck somewhere while placing the code, you can always contact our support team at support@hulkcode.com
• Later, when you’re done placing the code simply go to your frontstore & check whether or not the review button is displayed on your product pages.
• Next, when you begin receiving reviews, you’ll have to approve the one you want to display on your storefront.
• To do this, redirect to the app dashboard. You’ll find reviews posted by the users. Simply approve the one you want & delete the one you do not want to display in your storefront.
• Go to the app dashboard
• To approve review, Click on the Edit button on the app dashboard. You’ll find a popup of Edit Review. Check the box in the bottom of the popup to approve the review & click on Save.
• As soon as you approve a review, it’ll be displayed in your storefront.

• How do I display review counts on product pages?

The app allows you to display average reviews on product & collection pages. In order to achieve this, all you need to do is copy a piece of code & place it in the product template at your desired place. Let us show you how you do it:

1. Go to the app dashboard
2. Follow the Instruction Guide under Help.
3. Scroll down to the bottom of the page. You’ll find 2 options to display the review.
   1. Product Page
   2. Collection Page
4. As we’re displaying the Average reviews on Product Pages, copy the code given & place it under the product-template.liquid
5. Once you’re done placing the code, visit the product page in your storefront. If you’ve any reviews for the respective product, you’ll find average review counts on the product page or 0 reviews if you do not have any reviews for the specific product.

The app allows you to display average reviews on product & collection pages. In order to achieve this, all you need to do is copy a piece of code & place it in the collection page/template at your desired place. Let us show you how you do it:

1. Go to the app dashboard
2. Follow the Instruction Guide under Help.
3. Scroll down to the bottom of the page. You’ll find 2 options to display the review.
   1. Product Page
   2. Collection Page
4. As we’re displaying the Average reviews on Collection Pages, copy the code given & place it under the collection-template.liquid.
5. Once you’re done placing the code, visit the product page in your storefront. If you’ve any reviews for the respective product, you’ll find average review counts on the product page or 0 reviews if you do not have any reviews for the specific product.

• How can I display a review caption when there are no reviews to display?
• The Pro plan of Product Reviews App allows you to show personalized captions when you don’t have any reviews to display. For instance, “Be the first one to review the app”.
• Let us show you how you can achieve it:
  1. Go to the app dashboard
  2. Navigate to Settings
  3. Click on Styling
  4. Change the predefined text in Review Caption. The text you’ll put in here, will be displayed in your storefront when there are no reviews to be displayed for the respective product.
  5. Don’t forget to save your settings by clicking on Save

• Can I add more custom fields to the review form?
• The basic plan of the Product Reviews app lets you add up to 5 custom fields & attributes but, the Pro plan of the app lets you add unlimited custom fields to your store.
• Follow the below steps to add a Custom Field :
  1. Go to the app dashboard
  2. Navigate to Settings
  3. Click on Custom Fields
  4. You’ll find an option to add a custom field. Click on + Add Field to add an additional field to your review form.
  5. Don’t forget to click on Save

• Can I replace the review icon?
• The pro plan of the app offers you a few more lavishing review icons. In the basic plan, there are 4 review icons whereas in the pro plan, there are a total number of 5 review icons made available for our members. You can leverage these new review icons like below :
• Follow the below steps to add a Custom Field :
  1. Go to the app dashboard
  2. Navigate to Settings
  3. Select the review icon from the list in Rating Symbol
  4. Click on the Save button & view your storefront to view the review icons you configured.

• Can I temporarily disable the review widget from my storefront?
• Yes, that can be done! The app status configuration lets you disable the review widget from your storefront when you no longer need it for sometime. However, if you do not want to display the review widget permanently, you can consider uninstalling the app from your store. In any case, if you need help uninstalling our app, you can always reach our support team at support@hulkcode.com
• For a temporary base, the pro member of the app is one click away. Let us show you how you find it in the store.
  1. Go to the app dashboard
  2. Navigate to Settings & click on General
  3. Enable or Disable the app widget in App Status as per your requirement.
  4. Click on Save

• Is there any way to get rid of approving reviews process? Can I auto-publish the reviews in my storefront?
• We understand our merchants are too busy to review each review. We have an Auto-Publish feature which allows merchants to minimize the time spent manually publishing reviews while still maintaining strict controls around what number of ratings appears on-site.
• Here’s how you can utilize it:
  1. Go to the app dashboard
  2. Navigate to Settings & click on General
  3. In Auto Publish, Select the number of reviews upon which you would want the reviews to be auto-published in your storefront without your approval. For instance, you select 2, meaning whenever a user leaves a review with 2 ratings, the review will be auto-published in your storefront. However, if you do not want any of your reviews to be auto published, select Never from the list.
  4. After selecting the value, click on Save