FAQ and Troubleshooting

Is there any way to keep the survey question as not required in the Survey? I found that it is mandatory to keep atleast one question as required.

Sorry to inform you but this is the basic logic of the application and it can't be changed. It is compulsory to keep atleast one question as required in the Survey.

Can I enable/disable a Survey question?

Yes, in the app settings you can find a radio-button option to enable/disable a question that you have added for the survey.

Can I edit the survey questions as per my preference?

Yes in the app settings, you'll observe a edit button beside a particular question to edit it.

How can I add more questions to my survey form?

In the application settings you'll observe a 'Add New' button to add a question in the survey form.

I want to change the title of the survey form, is it possible to do so?

In the application setting under the 'Basic Settings' you'll observe the Form Title editor.

I would like to add a custom success message for form submission.

In the application setting under the 'Basic Settings' you'll observe the Form Success Message editor from where you can change the success message.

How can I change the position of the survey that appears on order success page?

You can change the position of the form from the Postions Setting which is available in the application settings. There are 4 pre-defined positions available to select from.

Are there any possibilities to apply a custom css for design change in the survey form?

Yes, in the application settings you can observe a Custom CSS field under the Advance Theming section to apply the Custom CSS.

NOTE: <style> tags are NOT required.

I would like to receive email notification on survey form submission, how can I achieve this?

In the application settings under the Email notifications section you'll find the option to enable/disable the form submission email notifications. Along the fields to add the notification Email address, Subject and Body content.