FAQ and Troubleshooting

Dive into the details of using Mobile App Builder App

Email integration
General
Theme integration
App Publishing
Offer & Newsletter Popups
Notifications
Deals & Offer Bars
Plans & Billing
Mobile App Builder
FAQ
  • Is your application available on other e-commerce platforms else then Shopify ?
    • Our application is limited to the Shopify platform only.
  • Is there any specific synchronization frequency to update the mobile application with the store?
    • The builded app syncs seamlessly with your Shopify store. Products, collections, inventory, pricing, images, and discounts automatically update in real-time.
  • Are there any additional costs else than the monthly subscription plan?
    • Yes, to publish the application on the Apple App Store it requires a $99 annual fee and for the Google Play store it requires the Google Android Account is a $25 lifetime fee.
  • Will my app have the HulkApps Branding logo?
    • HulkApps is a white-label solution. There will be no HulkApps branding in your app.
  • How will shoppers find my app?
    • There are many effective methods for marketing your app and generating app awareness. You can reach us out and our marketing team will help you out with the marketing solution at minimal cost.
  • Does HulkApps support multi-currencies?
    • We support every country and your mobile app will reflect your Shopify store's default currency.
  • How many section configurations & setup branding does your app offer with the Basic plan?
    • Unlike other apps, our mobile app builder offers unlimited number of section configurations & setup branding with the Basic plan.

      Yes you read it correct , there’s no such limitations to configure and set up the branding sections.

  • What kind of app metrics will I get?
    • Unlike other apps, our mobile app builder offers unlimited number of section configurations & setup branding with the Basic plan.

      The Stats Dashboard provides a snapshot to help you understand your app's performance and engagement. HulkApps also integrates with analytics tools like Google Analytics and Facebook SDK.

  • How do I launch my app on the Apple App Store?

    To launch your iOS app, you will need the following:

    • LLC, S-Corp, or C-Corp for your business or equivalent in your respective country (e.g., LTD in UK or GmbH in Germany)
    • DUNS number: a unique business identifier provided by Dun & Bradstreet
    • Apple Developer Account ($99 annual fee)
  • How do I launch my app on the Google Play Store?
    • To launch your Android app, you will need the following:
    • Google Android Account ($25 lifetime fee)
  • How to unpublish/delete Android and iOS app ?

    Here are the steps to unpublish the Android app:

    1. Login to Google developer console. (https://play.google.com/apps/publish)
    2. Select the app.
    3. Go to store presence on the Left panel.

    4. Select Pricing & Distribution.

      Setup Instructions
    5. Click on the Unpublish button in the App Availability section.
    6. Submit the update.

    Here are the steps to unpublish iOS app :

    1. Login to iTunes Connect. (http://itunesconnect.apple.com)
    2. Select My Apps and select your app.

    3. Go to Pricing & Availability on the left panel.

      Setup Instructions
    4. Select the "Remove from sale" option from the Availability section.
    5. Save.

    Note : Google and Apple developer platforms don't allow users to delete the app, we can only un-publish them and make them unavailable for download.

  • What is a push notification?
    • A push notification is an instant message sent directly to your app user's mobile device. HulkApps offers multiple push notification types including plain text, image and animated lookbook.
  • How do I send push notifications?
    • You can send push notifications from the HulkApps Dashboard
  • I’m on the basic plan of the application, will my customers receive any push notifications?
    • We are pleased to inform you that with the basic plan your customers will receive upto 5 Push notifications (with images) per month.
  • Can I switch plans?
    • Yes, you can switch plans at any time from your HulkApps dashboard under the “Pricing” tab
  • How do I cancel the service?
    • You can cancel at any time by emailing support@hulkcode.com
  • Do you offer a Free Trial?
    • Yes, we offer a 14 Day-Free trial for all our customers. You can install our app, preview your app, edit and make customization for free during your 14 Day Free Trial. If you need an extension, you can contact hello@plobalapps.com and our team will get in touch with you.

    • Need further assistance?

    Mail us at support@hulkcode.com, we'd be happy to assist you

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    Before you continue

    Please share a few essential pieces of information that'll help our support members work quickly on your project

    .myshopify.com

    Thank you for your patience:

    The HulkApps technical support team is available Monday to Friday from 10 AM to 7 PM Indian Standard Time. The average wait time is about 15 minutes, although it can take a few hours in some situations. As soon as we review your idea, we'll give you an update.

    Please notice that any access to the product(s) or service offered by HulkApps does not count for a refund. However, should you experience problems with your order, we urge you to reach out to our dedicated support team.

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