1) How to install the app to my store?

https://www.useloom.com/share/fa27edd3481448299b058f60b96265d1

 

2) How to integrate the form to my store?

Just copy the code and paste it wherever you want the form to appear on the site.

https://www.useloom.com/share/37413cc9153b44e3b1edfbda472bb9b4

 

3) Form is not displaying when I enter the code to my page.

You can place the code anywhere, just make sure that you enable HTML view while adding code. http://prntscr.com/gb4co1

 

4) Where to paste the code?

You can place the code into shopify pages or under the theme liquid files, just anywhere: https://www.useloom.com/share/0052d763fc934edaab008fa9b53664a2

 

5) Is there a brief do-it-together tutorial

https://drive.google.com/a/hulkcode.com/file/d/0B2NNDg7Fb32ecE42TDVYVE1PZzA/view?usp=sharing

 

6) How to update Form Title?

https://prnt.sc/gk4iai

 

7) How to enable Google Captcha?

https://prnt.sc/gk4izp

 

8) What is the next action after Form Submit?

https://prnt.sc/gk4jg8

 

9) How to change Input Label position

https://prnt.sc/gk4js1

 

10) Where is Form Background and Form Width customization

https://prnt.sc/gk4k25

 

11) Where can I change the Form Padding and Form Border

https://prnt.sc/gk4ke7

 

12) How to do Input Field (like font family, font-color, input background color) customization?

https://prnt.sc/gk4kvb

 

13) Where can I find the "Submit" button customization field

https://prnt.sc/gk4lhq

 

14) Where can include custom CSS or JavaScript?

https://prnt.sc/gk4lq3

 

15) What happens when I uninstall the app after using it for a while?

Data available in the app will be lost forever. There is no backup once you remove the app from your store and there is no way we can help you. 

 

16) How many forms can I create?

You can create unlimited number of forms, and have them all in one dashboard.

 

17) Can I add multiple email addresses for receiving notifications on user submissions?

You can give more than one email addresses under the Content section by adding one email, then clicking on Enter and adding the next email. https://www.screencast.com/t/vnNlTiHw

 

18) My Auto Responder message doesn't appear, can you help me?

Check this box: https://prnt.sc/gvizd5

 

19) How does it look when I receive a notification on submitted forms?

Live scenario

 

20) I have followed all the steps but my form is not displaying properly. Is there something in the Form Field that I should be careful about?

Make sure to never use apostrophe ( ' ) character punctuation mark in the form's field https://prnt.sc/h8z762.

 

21) I have pasted the code in HTML format in my page, post that if I customize the form, do I need to paste the code again in my page?

That's not required. You just have to paste the short-code one time, then whenever you make any changes in your form, the changes will automatically reflect. Just refresh your page and see the magic!  

 

22) My Auto Responder message doesn't appear, can you help me?

Check this box: https://prnt.sc/gvizd5



23) I have followed all the steps but my form is not displaying properly. Is there something in the Form Field that I should be careful about?

Make sure to never use apostrophe ( ' ) character punctuation mark in the form's field https://prnt.sc/h8z762.



24) I have pasted the code in HTML format in my page, post that if I customize the form, do I need to paste the code again in my page?

That's not required. You just have to paste the short-code one time, then whenever you make any changes in your form, the changes will automatically reflect. Just refresh your page and see the magic!  



25) Why do I get this error: "Provide all required data"?

Please ensure you have added Values to all the Elements. And, discard unused elements from the Content section. Your data is not saved because there is some required text missing in Content.



26) My responses are not being sent to my notification email addresses, help?

Please make sure your service provider has not rejected your email due to Policy or due to Security in your email. Please do test with an alternate email as well.



27) My Reply to email address is still showing info@hulkapps.com, can I remove it?

For a blank response to email field, the default info@hulkapps.com email will be used. So, it's not possible to eliminate it.  Also, this feature will only work in Gmail, Yahoo, Outllook. We are yet to configure it with Help Desk Software Systems such as Freshdesk, Zendesk, etc.



28) My user notification email doesn't arrive on form submission, how to fix this?

Please ensure you have check on to this box: https://www.screencast.com/t/4oXmuZOy3S



29) On checking on CAPTCHA my page scrolls down to the bottom, help.

This issue only arises on Safari browser, post software update in iOS 11.2.1
I would suggest you to go for a "Scroll to top button" at the bottom of your page or remove CAPTCHA element.



30) I have pasted the code to my page and it doesn't display my from, just displays the code. 

Please paste the code to the HTML format in the Content area of your Page: https://www.screencast.com/t/sVrneuo6g3vx



31) I want to add heading to my form fields, suggestion?

You can use Label element to add a heading: https://www.screencast.com/t/qenDjVimd

 

32) What is the file uplaod and image upload size limit?

It's 3MB

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