Customer Support Executive

Role Category

Location

Employment Type

Minimum Experience

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Position Overview

Roles & Responsibilities

Services_includes Hands-on Training.

Services_includes Ticket handling on a daily basis.

Services_includes Understand client requirements and help in troubleshooting.

Services_includes Explain the process flow to the end-user.

Services_includes Daily basis user mistaken bug fixing in the process flow of the transaction.

Services_includes Delivering and implementing the project as per scheduled deadlines; extending post-implementation maintenance & support to the technical support team and client.

Services_includes Acting as an escalation gate to resolve critical issues of the team members.

Services_includes Skills in conducting various training sessions for enhancing the performance and quality of service to end-users.

Services_includes Resolving queries regarding the Information System/Software.

Skills Required

Services_includes Excellent communication (written & verbal) in English is a must.

Services_includes Great Attitude and Goal Driven.

Services_includes Great Customer Service Skills.

Services_includes Experience with Help Desk / Support in any of the following: Web Development / eCommerce (Premium) OR Software Development / Applications.

Education

B.E (C.S.E / I.T)

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