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Customer Support Associate

About the Role:

HulkApps Pvt. Ltd. is looking for an experienced Customer Support Associate with excellent communication skills to handle daily tickets and resolve queries regarding systems and software.

  • Ticket handling on a daily basis via chat support, ticketing portal, e-mail, and skype call
  • Understand client requirements and help troubleshoot
  • Explain the process flow to the end user.
  • Daily basis, user mistake bug fixing in the process flow of transactions.
  • Extending post-implementation maintenance & support to the technical support team and client.
  • Acting as an escalation gate to resolve critical issues of the team members.
  • Skills in conducting various training sessions for enhancing the performance and quality of service to end users.
  • Resolving queries regarding the Shopify Apps
  • Daily reporting to Reporting Manager

What you can bring to the table:

  • Experience with Help Desk/Support in Web Development / ecommerce (premium) Software Development / Applications
  • Great Customer Service Skills
  • Great Attitude and Goal Driven
  • Excellent written and verbal communication skills in English
  • Strong working knowledge of Microsoft Office
  • Ability to understand technical requirements
  • Flexibility with working hours

Job Requirement

Qualification B.E/B.Tech [(C.S.E)/I.T/Electronics & Communication], M.C.A
Experience 2-3 years
Location BiH
Job Type Full Time
Team Merchant Success
Work from anywhere together

Whether you are comfortable on the couch bag or desk, HulkApps celebrates Work From Anywhere, allowing you to unlock the potential of doing your best work, no matter where you are.



As a HulkApps employee, you will enjoy perks like company-wide events, career development courses, and no work on your birthday! But most importantly, you’ll work alongside inspiring colleagues to transform the way e-commerce works.

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