HulkApps Pvt. Ltd. is looking for an experienced Customer Support Associate with excellent communication skills to handle daily tickets and resolve queries regarding systems and software.Ticket handling on a daily basis via chat support, ticketing portal, e-mail, and skype callUnderstand client requirements and help troubleshootExplain the process flow to the end user.Daily basis, user mistake bug fixing in the process flow of transactions.Extending post-implementation maintenance & support to the technical support team and client.Acting as an escalation gate to resolve critical issues of the team members.Skills in conducting various training sessions for enhancing the performance and quality of service to end users.Resolving queries regarding the Shopify AppsDaily reporting to Reporting ManagerWhat you can bring to the table:Experience with Help Desk/Support in Web Development / ecommerce (premium) Software Development / ApplicationsGreat Customer Service SkillsGreat Attitude and Goal DrivenExcellent written and verbal communication skills in EnglishStrong working knowledge of Microsoft OfficeAbility to understand technical requirementsFlexibility with working hours