HulkApps Pvt. Ltd. is looking for experienced Customer Support Associate who must possess excellent communication skills to handle tickets on a daily basis, and resolve queries regarding system and software.Ticket handling on a daily basis via chat support, ticketing portal, e-mail and skype callUnderstand client requirements and help in troubleshootExplain the process flow to the end user.Daily basis user mistake bug fixing in the process flow of transactions.Extending post-implementation maintenance & support to the technical support team and client.Acting as an escalation gate to resolve critical issues of the team members. Skills in conducting various training sessions for enhancing the performance and quality of service to end users.Resolving queries regarding the Shopify AppsDaily reporting to Reporting ManagerWhat you can bring to the table:Experience with Help Desk/Support in Web Development / E-Commerce (premium) Software Development / ApplicationsGreat Customer Service SkillsGreat Attitude and Goal DrivenExcellent written and verbal communication skills in EnglishStrong working knowledge of Microsoft OfficeAbility to understand technical requirementFlexibility with working hours