Customer Support Associate

HulkApps Pvt. Ltd. is looking for experienced Customer Support Associate who must possess excellent communication skills to handle tickets on a daily basis, and resolve queries regarding system and software.

• Ticket handling on a daily basis via chat support, ticketing portal, e-mail and skype call
• Understand client requirements and help in troubleshoot
• Explain the process flow to the end user.
• Daily basis user mistake bug fixing in the process flow of transactions.
• Extending post-implementation maintenance & support to the technical support team and client.
• Acting as an escalation gate to resolve critical issues of the team members.
• Skills in conducting various training sessions for enhancing the performance and quality of service to end users.
• Resolving queries regarding the Shopify Apps
• Daily reporting to Reporting Manager

What you can bring to the table:

• Experience with Help Desk/Support in Web Development / E-Commerce (premium) Software Development / Applications
• Great Customer Service Skills
• Great Attitude and Goal Driven
• Excellent written and verbal communication skills in English
• Strong working knowledge of Microsoft Office
• Ability to understand technical requirement
• Flexibility with working hours